Proven Process

Our proven method gives clients confidence before starting with us, ensuring they fully understand our system and approach.

Discovery

About You
Quality Control
Growth

Onboarding

Tech Audit
Business Analysis
Resource Requirments

Provisioning

Source/Select
The Three Day Trails
Go Live

Accountability

Monthly QC Feedback
Monthly Report

Meeting Pulse

Quaterly Meetings
Annual Events

Receive incoming calls

At our company, we believe that a structured yet flexible approach is key to delivering exceptional results. Here’s an overview of how we operate:

Understanding Your Needs: We begin by engaging closely with you to thoroughly understand your goals, challenges, and expectations. This initial step ensures that our solutions are perfectly aligned with your objectives.
Tailored Solutions: Based on our insights, we develop customised strategies and solutions designed specifically to address your unique needs. Our approach is both innovative and practical, aimed at delivering the best possible outcomes.
Collaborative Planning: We work collaboratively with you throughout the planning phase, incorporating your feedback and making adjustments as necessary to refine our approach and ensure alignment with your vision.
Implementation: Our team then executes the plan with precision and efficiency, leveraging cutting-edge technology and best practices to ensure high-quality delivery. We maintain clear and open communication to keep you informed of progress and developments.

What you will get

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Years Experience

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Calls per day

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Call Centres

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Employees

Registered Companies

See why you should choose UC services

Urban Communications is your perfect partner for outstanding call centre solutions that enhance customer experiences. We provide personalised inbound and outbound services customised to meet your specific business needs. Our experienced professionals are dedicated to delivering attentive support, ensuring every interaction makes a positive impact. With advanced technology at our disposal, we guarantee efficient communication and rapid problem resolution. Our growth-focused approach not only addresses customer queries but also drives sales and creates new opportunities. Committed to excellence, we prioritise quality and customer satisfaction in every engagement. Choose UC services to strengthen your customer relationships and support your business objectives!

What They're Saying About Us

Adam Smith

Urban Communications has transformed our customer service! Their inbound call centre delivers quick, personable support, significantly boosting our satisfaction ratings. The team's professionalism and dedication have been invaluable in driving our growth. Highly recommend!

Jhon Deo

Partnering with Urban Communications for our digital marketing needs has been a game changer. Their strategic approach and creative solutions have significantly increased our online visibility and engagement. The team's expertise and dedication have truly elevated our brand.

Tom Baker

Working with Urban Communications for customer support has been fantastic. Their team is quick to respond and really cares about our customers. We've noticed a big boost in satisfaction since we started working together. Highly recommend!

Sarah Wilson

Urban Communications has transformed our SEO efforts. Their strategies have greatly improved our website's visibility, bringing in more traffic than ever. The team's expertise and support have made a real difference for our business. I highly recommend them!

David Lee

Working with Urban Communications for our web development has been a fantastic experience. They understood our vision and delivered a website that perfectly meets our needs. The team's creativity and technical skills really stand out.

Rachel Green

Urban Communications has transformed our business with their excellent inbound contact centre and effective digital marketing. Their support services, from bookkeeping to HR, keep us running smoothly. Plus, their stunning website and SEO work have significantly boosted our visibility.

How We Work